This has been specially designed to give practising or aspiring first line managers a solid foundation in their formal development as a manager.

The Award in First Line Management is a concise qualification which gives an introduction to the basic skills, knowledge, and understanding required by today’s first line manager. The mandatory unit in ‘Solving Problems and Making Decisions’ is designed to develop practical techniques for tackling managerial problems and decisions from gathering and interpreting information through to the effective communication of outcomes.

The Certificate in First Line Management builds and broadens the skills and knowledge gained in the Award. Here organisational change is explored along with the crucial skill of time management is also explored in three additional mandatory units.

The Diploma in First Line Management develops a very comprehensive range of management skills, providing learners with the broad body of knowledge required by a first line manager. Additional mandatory units cover business communication, creativity and innovation for the workplace as well as information gathering and analysis, and managing customer service.

All learners are able to choose from a range of optional units to build their qualification; this high level of flexibility allows individuals or their employers to custom build a qualification that focuses on the key areas most relevant to their role, industry or organisation.