Course Length :
Course Price :
3 hours
£24.00 per delegate

For managerial and supervisory staff
Effective customer care is vital to understanding the needs of customers and delivering high quality services. This course has been designed specifically to address the unique customer care issues within the care sector.

Topics will include:
  • What customer care is
  • How to deliver effective customer care
  • How to recognise complaints
  • How to manage complaints